All EV Subscriptions come with comprehensive insurance. It's important to lodge a claim if you've been involved in an accident.
Safety First: Make sure you and any passengers are safe, and call 000 if there is any danger to you or others.
Evidence ready to go: If third parties are involved, ensure you have all relevant documentation ready to go before lodging the claim - third party license number, registration of anyone involved & contact details and images of vehicle damage, location and information about surrounding areas. The more evidence the more robust your case and easier the process.
Lodge the claim: Call the 24/7 number 1800 817 683 You’ll need your registration number handy. Please confirm that you're an AGL customer.
Claim assessment: Your claim will be assessed you may be provided you with a list of authorised repairers to contact. Alternatively, you may be issued a replacement vehicle as needed or the insurance company will book the car in for you.
Excess will be invoiced via AGL: The excess will be charged to you from AGL per claim. We will not be able to issue a replacement vehicle until an excess has been paid.
