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On road support

Insurance claims

Insurance Claims

1. Safety first

Make sure you and any passengers are safe, and call 000 if there is any danger to you or others. View accident procedure

2. Make a claim

Call 1300 227 365 and provide your rego and inform them that you're an AGL customer.

3. Let AGL know

Simply email us with your claim number so we can confirm the insurance process has been initiated.

Call: 1300 227 365

Insurance claim details

Evidence ready to go: If third parties are involved, ensure you have all relevant documentation ready to go before lodging the claim - third party license number, registration of anyone involved & contact details and images of vehicle damage, location and information about surrounding areas. The more evidence the more robust your case and easier the process.
Claim assessment: Your claim will be assessed and you may be provided with a list of authorised repairers to contact. Alternatively, you may be issued a replacement vehicle as needed or the insurance company will book the car in for you.
Excess will be invoiced via AGL: The excess will be charged to you from AGL per claim. We will not be able to issue a replacement vehicle until an excess has been paid.