On road support

Insurance claims

Insurance Claims

1. Safety first

Make sure you and any passengers are safe, and call 000 if there is any danger to you or others. View accident procedure

2. Let AGL know

Complete this online form capturing as many details as you can. You can also book in a call to inform us of what has happened. We will guide you through the next steps.

3. Make a claim

When you speak to us, we will guide you through the next steps. Either we will lodge the claim or ask that you call 1800 023 873 and quote policy number ANA008848MVF

Call: 1800 023 873

Insurance claim details

Evidence ready to go: If third parties are involved, ensure you have all relevant documentation ready to go before lodging the claim - third party license number, registration of anyone involved & contact details and images of vehicle damage, location and information about surrounding areas. The more evidence the more robust your case and easier the process.
Claim assessment: Your claim will be assessed and you may be provided with a list of authorised repairers to contact. Alternatively, you may be issued a replacement vehicle as needed or the insurance company will book the car in for you.
Excess will be invoiced via AGL: The excess will be charged to you from AGL per claim. We will not be able to issue a replacement vehicle until an excess has been paid.