Frequently asked questions

How do I charge an electric car at home?

There are a couple of ways to charge your EV at home. 

The most basic way is to plug your electric car into a standard power point. This will give you about 2.3-3.5kW of charge, or about 10-20kms of travel per charging hour. Its the slow and steady option. 

To charge your EV quickly, youll need a dedicated home charging station. These are serious pieces of equipment and must be installed by a qualified electrician. We can help with the setup.

How long does it take to charge an electric car?

You can charge your electric car using one of three types of charging stations: Level 1, Level 2 or Level 3. The main difference is how long they take to provide a full charge (with Level 1 being the slowest and Level 3 being the fastest).

A Level 1 charging cable allows you to plug your car into a standard power point. This will give you about 10-20kms of charge per hour. 

Level 2 chargers provide around 40kms of charge per hour using your regular household electricity. Of course, charge times will vary from car to car (just as fuel efficiency differs between conventional cars). 

These times assume the car is starting at 0% charge, which often won't be the case.

Can I charge my EV with solar?

Yes, you can with the right home charger that is solar enabled. The total amount of solar power charging your EV depends on how much electricity your solar power system generates. If you charge your EV in the morning or during the day, your solar system could quite easily charge or partially charge your EV. And if you have battery storage as part of your solar system, you’ll be able to use even more solar power to charge your car. 

What is the difference between having a tethered and untethered charger?

On a tethered charger, the cable that connects to your car is permanently attached to the charging station. With untethered chargers, the cable can be disconnected from both ends (the car and the charger). 


How do I get a home charger installed?
Home charging stations are serious pieces of equipment that need to be installed by qualified electricians. But don’t fear; we’re here to make the process easy. If you want to learn more about the process, schedule a call with one of our team members. 


I’m renting. Can I install a home charger?

You sure can — provided your landlord agrees.  Weve created a letter template you can use to kickstart the conversation with your landlord. Simply download the document below. 

Download here

Already have permission? Youre all good to go. Book in a call with one of our team members to get started. 

I live in an apartment. Can I install a home charger?

You can, but you need your body corporates permission. 

If youre the first person in your complex to buy an EV, it can be tricky to know how to ask for permission.  

To make things as easy as possible, weve created a letter template you can use to kickstart the conversation with your body corporate. Simply download the document below, fill in your details and send it off. 

Download here

Already have permission? Well need to complete a quick site assessment to make sure your building is suitable. Send us an email or if you would prefer, schedule a call to learn more. 

When do I pay for the charger and installation?

Every home is different but we do require that you have off-street parking and your home meets the requirements for a safe installation. Before asking for full payment, we will work with you to understand what your home requires. Once we’ve done that, we’ll finalise a quote for your approval before booking an installation date.

Do I need single-phase or 3-phase power for installation?

It depends on what type of charger youre hoping to install. 

Most EV chargers are single-phase. This makes installation relatively easy, as most Australian homes run on single-phase power. Single-phase chargers are also cheaper to install, and great for overnight charging. 

Faster home chargers, which run from 11-22kW, require 3-phase power. (They also cost quite a bit more to install.) 

How to tell if your home is single-phase or 3-phase 

An easy way to tell if your home is single-phase or 3-phase is to check your houses switchboard, or fusebox. Find the main switch (also called the normal supply main switch) and count the number of switches beneath it. If there are 3 switches, youre running 3-phase power, while a single switch indicates youre on single-phase. 

Will there be any additional installation costs?

There could potentially be additional costs depending on your parking/garage setup but you can rest assured that most customers don’t require these, except for the basic requirements of off-street parking and some access requirements to your switchboard. Our installation partner will check these additional costs with you before completing the installation.


Do I need to have an isolation switch installed?

Yes, if your charger location is outside of 2m from your switchboard. it is a safety requirement provided by AGL and is also compulsory by law in Victoria.

Isolation is required to prevent a short circuit or electric shock, which could harm people and equipment. A typical size of a switch would be 200mm x 200mm. The isolation switch is included in the installation cost.

Inkediso switch_LI-1


When will my charger be installed?

After you select your charger, it can take up to 6 weeks until you’re up and running with your charger installed. It can take as little as 2-3 weeks, depending on how standard your installation is, the works in relation to your switchboard and any relevant required permits and approvals (which are outside our control). We will work with you to ensure you’re up and running as soon as possible.

How do I change my installation date?

You can change your installation date by contacting our installation service provider, Jet Charge on 1300 856 328. 

What happens after I have my charger installed? 
You’re now free to charge your EV whenever you like. Should you run into any issues, or have any questions about your home charger, please get in touch with our team either by sending us and email or scheduling a call with one of our team members. 

Can I get discounted energy to charge my car?

Sure can. We've launched a new energy plan for electric vehicle owners and subscribers, with up to $240 a year in bonus credits, great low rates and no lock-in contracts. Head here for more information on how you can save with an electric car.

How much does it cost to charge an EV from home?

The total cost depends on three things: 

  • Your electricity rates 
  • The time of day you charge (peak or off-peak) 
  • The type of charger you use. 

As a rule of thumb, it costs around 22 cents per kWh to charge an EV from home. (That’s about $4 for 100kms of travel.) Of course, electricity rates vary according to location and the time of day, so this is just a guide. 

Want to get more specific? No problem. 

Calculating your charging costs 

To calculate how much it will cost to fully charge your EV, simply multiply your electricity rate by the size of your EV battery. Here’s the formula: 

EV battery size (kWh) x Electricity rate ($ per kWh) = Total charging cost ($) 

Did you know? 

AGL is offering EV users a charging plan that includes up to $240 in annual credits. It’s just one of the ways we’re helping Australia drive towards a sustainable future.

Find out more.